Welcoming members Director level and up, to join up to 15 Marketing Leaders in this executive round table discussion.
Join Stephan Sigaud, CMO at Phase 5 to discuss where CX belongs in an organization’s structure.
In this [hopefully] lively discussion, attendees will explore key factors that should influence the place of CX in the organization. Come ready to collaborate and discuss.
Please submit your questions and come prepared to chat. Only 15 spots available
Stephan Sigaud
CMO, Phase 5
Senior executive focused on helping organizations grow with customer-centric strategies.
Key previous roles:
- Head of Marketing and Business Development at Kantar TNS Canada.
- Customer Experience Management practice leader at global market research firm TNS.
- EVP of Corporate Development at global research boutique firm Northstar Research Partners.
- Group President, Research Practices at Harris Interactive (Loyalty, Brand and Communications, Qualitative and Product Solutions - total revenue managed $80M). Led the turn-around of the Customer Loyalty Management practice from decline to double-digit growth in two years.
- Earlier leadership roles include P&L responsibility and managing national sales and client services teams for a publicly traded business intelligence company and start-up of a market research and strategy consulting firm.
Passionate about partnering with clients on their business challenges and opportunities around customer centricity. Expert in Customer Loyalty and Experience. Experienced in start up, turn around, and integration of acquisition situations.
