10/19/2026 4:00:00 PM
12:00PM - 1:00PM ET Webinars

Decode the rules: CASL and telemarketing insights for marketers

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Non-Members: $0

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Whether your campaigns are managed by an in-house team, an agency partner or a third party, marketers must understand the obligations that exist under Canada’s Anti-Spam Legislation (CASL) and the Unsolicited Telecommunications Rules (UTRs). Featuring the Canadian Radio-television and Telecommunications Commission (CRTC), this session will you navigate the rules to prevent consumer complaints.

Focused on typical daily marketing activities, from commercial electronic messages, including email and mobile marketing, to telemarketing campaigns, this session delivers actionable insights to help you operate effectively and compliantly across these channels. You will learn about key compliance requirements, including consent when sending commercial electronic messages, telemarketing to Canadians, the National Do Not Call List, and automated calling.

The session provides the practical knowledge you need to better understand the requirements and reduce compliance risks, so you can build stronger relationships and support a safer communications environment for Canadians.  

  • How the CRTC monitors and enforces the rules;
  • The most common triggers for complaints and practical examples to help you navigate compliance challenges;
  • Best practices in record keeping and building a compliance program; and
  • Practical tips and tricks for complying with the law and Rules.

Email marketers, digital strategists, marketing operations professionals, and anyone responsible for customer communication programs, client-side, or agency, B2B, or B2C, all experience levels welcome.

Steven Harroun
Vice-President, Compliance and Enforcement Canadian Radio-television and Telecommunications Commission (CRTC)

Steven is the Vice-President, Compliance and Enforcement at the Canadian Radio-television and Telecommunications Commission. He is responsible for ensuring compliance of the Unsolicited Telecommunication Rules, Canada’s Anti-Spam Legislation, and the Voter Contact Registry.

Steven’s leadership approach is to promote industry compliance with the applicable legislation and regulations through education and outreach and, when necessary, encourage and enforce compliance through both traditional and innovative approaches. In addition, Steven places a strong emphasis on raising awareness with Canadians on how to protect themselves in the digital environment.    

Steven joined Canada’s converged communications regulator in 2002 and has developed his expertise in both broadcasting and telecommunications through various positions of increasing responsibility at the CRTC.

speaker

Steven Harroun

Vice-President, Compliance and Enforcement

CRTC

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