Professional Soft Skills
This is an on-demand course that you can start anytime. Once you register, you will be enrolled in the course within 3 business days.
Elevate your career with the interpersonal skills that separate leaders from followers.
Maximize your workplace impact and career trajectory with this comprehensive Professional Soft Skills course designed to unlock your full potential by strategically combining technical expertise with essential interpersonal capabilities.
Develop the most in-demand professional competencies that enable you to effectively leverage your existing technical skills while demonstrating leadership, creativity, collaboration, and communication excellence. This exceptional course directly enhances workplace performance by building the foundational soft skills that distinguish top performers in today's competitive business environment.
Master key competencies including strategic thinking, enhanced creativity, effective communication, and optimized productivity that complement and amplify your technical abilities. You'll develop essential project management skills, adaptability techniques, and collaborative leadership approaches that position you for sustained professional growth.
Upon completion, you'll possess the comprehensive soft skills toolkit needed to differentiate yourself in the competitive job market while demonstrating your ability to lead teams, drive innovation, facilitate collaboration, and communicate with impact across all levels of your organization.
This course is ideal for: managers, team leads, professionals, creators, client-facing roles, aspiring managers, leaders, operations and administrative roles.
The course is comprised of 4 modules, and you will have the flexibility to complete them within 12 weeks from your enrollment date. To obtain your certificate, you must complete all modules and assignments.
Group rates: CMA offers special rates for groups of 6 or more. Please reach out to learning@thecma.ca to take advantage of group rates. Note: for group rates to apply, all registrations must be completed at the same time.
Members: $415
Non-Members: $830
CM Non-Members: $664
CPD Credits: Earn 8 CPD
Learning Outcomes:
By completing this course, you'll confidently:
- 1. Lead and manage projects strategically using proven 7-step project management frameworks, agile thinking methodologies, and strategic planning techniques including Future-basing® to drive successful project outcomes in dynamic business environments.
- 2. Solve complex problems creatively by applying systematic problem-solving stages, generating innovative ideas, removing creativity barriers, and delivering compelling presentations that communicate solutions effectively to diverse audiences.
- 3. Collaborate and communicate with impact through enhanced team collaboration strategies, persuasive communication techniques, and influence skills that strengthen professional relationships and drive successful business outcomes.
- 4. Optimize productivity and build resilience by mastering time management fundamentals, distinguishing productive work from busy work, developing adaptability skills, and transforming setbacks into growth opportunities for sustained professional success.
- 5. Demonstrate leadership readiness by integrating strategic thinking, creative problem-solving, effective communication, and resilient adaptability to differentiate yourself in competitive job markets and advance toward leadership roles.
Benefits:
- Anywhere and anytime access
- Flexible to suit your schedule
- No travel time
- Interactive learning experience
CMA x DMI Dual Online Certificate awarded upon successful completion of all course requirements
Course Outline:
Module 1 - Agile & Strategic Thinking Project Management
Project Management: Master project management fundamentals through a comprehensive 7-step framework while understanding the essential role of a project manager and developing the confidence needed to lead successful projects.
- Introduction to Project Management ↗ Role of the Project Manager
- 7-Step Framework for Managing Projects ↗ Quick Read: What Are the Best AI Marketing Tools?
Agile Thinking: Cultivate organizational agility by mastering the 'Test and Learn' methodology, discovering how agile thinking principles drive innovation and enhance adaptability in rapidly evolving business environments.
- Introduction to Agile Thinking
- Using the 'Test and Learn' Approach
- Applying the Agile Concept of 'MVP'
- Benefits of Agile Thinking
Becoming a Strategic Thinker: Develop strategic thinking mastery by understanding key principles and benefits while exploring advanced techniques like Future-basing® for effective future planning and strategic decision-making.
- Understanding Strategic Thinking
- Benefits of Strategic Thinking
- Characteristics of Strategic Thinking
- Future-basing®
Module 2 - Creative Problem Solving & Thinking
Enhancing Your Problem-Solving Skills Develop practical approaches for addressing workplace challenges by exploring systematic problem-solving stages and building essential skills for effective resolution strategies.
- Approaching Problems in the Workplace
- The Stages of Problem Solving
- Skills for Effective Problem Solving
Enhancing Your Creativity: Unlock your creative potential by mastering idea generation techniques, identifying and removing creativity barriers, and developing resilience to persevere when initial concepts don't succeed.
- Generating New Ideas
- Removing Barriers to Creativity
- Persevering When Your Ideas Fail
Presentation Skills: Master compelling presentation techniques by learning to create and structure engaging content, prepare thoroughly for delivery, present with confidence, and conclude with powerful impact.
- Creating and Structuring a Presentation
- Preparing to Make a Presentation
- Local & International Optimization
- Concluding a Presentation
Module 3 - Collaborative Comms & Persuasion
Successful Collaboration: Explore collaboration fundamentals while developing personal skills that enhance team effectiveness, implementing proven strategies to overcome obstacles and improve team dynamics.
- Introducing the Practice of Collaboration
- Benefits of Team Collaboration
- Obstacles Preventing Effective Collaboration
- Personal Skills for Successful Collaboration
- Strategies for Improving Team Collaboration
Communicating with Others: Master communication excellence by understanding diverse communication types and developing strategic approaches for clear, impactful interactions across all professional contexts.
- Why Good Communication Matters
- Different Types of Communication
- Strategies for Effective Communication
The Art of Persuasion: Build essential persuasion capabilities by learning to effectively influence audiences, maximize proposal impact, and confidently address objections in professional settings.
- Basic Persuasion Skills
- Persuading an Audience
- Maximizing the Impact of a Proposal
- Overcoming Objections
Module 4 - Adaptability & Resilience
Increasing Your Productivity at Work: Distinguish between busy work and genuine productivity while discovering proven techniques to enhance efficiency and develop effective strategies for managing workplace interruptions.
- The Difference Between Being Busy and Being Productive
- Techniques to Increase Productivity
- Handling Interruptions
Managing Your Time Effectively: Master time management fundamentals by learning to prioritize tasks effectively, set achievable goals, and identify strategies to eliminate personal time stealers while maximizing productive time usage.
- Benefits of Effective Time Management
- Prioritizing Tasks and Setting Goals
- Saving and Creating Time
- Eliminating Personal Time Stealers
Harnessing Adaptability: Cultivate an adaptable professional mindset by exploring alternative problem-solving approaches, maximizing learning opportunities from challenges, and enhancing creative thinking capabilities.
- Cultivating an Adaptable Mindset
- Finding Alternative Solutions to Problems
- Maximizing Learning Opportunities
- Thinking Creatively
Dealing With Setbacks: Build resilience by learning to accept and respond constructively to setbacks, identify root causes of challenges, demonstrate professional resilience, and transform obstacles into growth opportunities.
Course Requirements:
Workload:
This CMA x DMI course consists of 4 modules. On average, this course will take 8 hours to complete, and learners have 12 week from the date of enrollment to complete
all course requirements. This on-demand course, available on the online learning platform, offers the flexibility to learn at your own pace.
Pass Requirements:
Learners must receive an overall grade of 80% on a 40-question multiple-choice exam online to pass the course.
Internet Requirements:
You will require a minimum upload bandwidth of 5mbps to stream our course videos, which are 1080p. Please ensure you have access to high-speed internet for the duration of the course.
We will provide a refund less an administration fee of $25 for cancellation requests received within 7 days of purchase for any on-demand course which has not been accessed and/or opened. Any on-demand courses which have been accessed and/or opened are no longer eligible for refunds. To cancel, a learner will select ‘credit request’ in MyBillings and select ‘refund’, refunds will be issued to the source of payment and may take up to 4 weeks to be completed.
To review the CMA academic policy, click here.
