(In-Person) Humanizing AI by Striking the Balance between Efficiency & Empathy, Smita Challu Tulsani

Welcoming members Director level and up, to join up to 15 Marketing Leaders in this executive round table discussion.

Interested in attending Virtually? Click here for more information.

Join Smita Challu Tulsani, Global Director, Digital Transformation, World Vision (WVI) for an engaging discussion on how generative AI can be a catalyst for creating empathetic digital customer experiences.

Today, brands are faced with the challenge of appearing 'human' in a digital-first world. Every brand is striving to embody responsiveness, empathy and relevance in a bid to forge genuine emotional connections with their customers. This transformative process, often coined as 'making brands more human,' is paradoxically facilitated by the very integration of technology.

The infusion of empathy through artificial intelligence (AI) is shaping the future of customer experience. If you've ever wondered how AI can make your interactions with digital services warmer and more understanding, this discussion is tailored for you. This roundtable will bring together industry experts, AI practitioners, and CX professionals to explore the intersection of technology and empathy in the digital realm, aiming to uncover best practices, address challenges, and envision the future of AI-infused customer experiences.

We want to hear your thoughts and perspectives that will help shape this discussion.

• Explore how AI technologies, such as natural language processing and sentiment analysis, are contributing to more personalized and empathetic interactions.
• Discuss the ethical considerations in leveraging generative AI for customer experience and ensuring responsible and empathetic use.
• Explore collaborative efforts between tech companies, brands, and consumers in shaping a future where AI augments, rather than replaces, human connection in customer experience.

Don't miss this opportunity to be part of a conversation that delves into the intersection of AI and empathy, redefining the way brands connect with their customers in the digital age. Please submit your questions and come prepared to chat. Only 15 spots available.