AI-powered search, chatbots and agents are reshaping how consumers discover, evaluate and choose products and services online.
AI-generated summaries now appear before traditional blue links. Product comparisons and price checks increasingly happen inside tools like ChatGPT, Gemini, Claude and Perplexity. In some cases, transactions are beginning to occur without a website visit, sales call or e-commerce checkout.
The history of digital consumer behaviour suggests that convenience wins, and AI-powered search and shopping are delivering that. The question isn’t whether this shift will happen, it’s whether your brand will be visible when it does.
This session explores what’s changing and what to do about it. You’ll learn how large language models are compressing buyer journeys, shifting brand visibility from rankings to citations and moving decision-making into AI-powered environments, including emerging agent-driven experiences. Members of CMA’s AI Committee will outline structural shifts redefining digital discovery and share practical strategies to help brands remain visible, trusted and commercially competitive as AI continues to reshape the web.
Chris McLellan, Marketing Consultant, Friends Electric
Chris McLellan is Principal at Friends Electric, a GTM consultancy focused on marketing knowledge bases, AI optimization (AIO), event marketing, content engines, marketing agents, and custom-built lead magnets. In 2016, he founded AskAI.org, a nonprofit dedicated to showcasing Canadian AI innovation and helping professionals navigate AI in the workplace through interviews, short videos, and free guides. A multi-time founding marketer at startups backed by Sequoia, Union Square Ventures, and Sir Richard Branson, Chris also volunteers at the Digital Governance Council of Canada as co-author and Technical Committee Lead for the Data Collaboration Framework, a Canadian and international digital innovation standard.
Sheng Sinn – Chief Client Officer, WTD
Sheng Sinn is Chief Client Officer at WTD – Canada’s leading CRM and personalization agency. Founded with a focus on engineering modern marketing systems, WTD has built a reputation for combining deep CRM expertise, advanced marketing technology, and Agentic AI to deliver measurable growth for ambitious brands., advanced marketing technology, and applied AI to deliver measurable growth for ambitious brands.
Sheng is a deep believer that all marketing aspires to be empathetic, timely and 1:1 and has spent his entire career spanning mass, digital, social, XM, promotions, CRM, and martech working to deliver those experiences with an ever-evolving toolkit.
Alexis Zamkow, IBM Global Marketing & Experience Transformation Lead
As a member of IBM’s Global Marketing & Experience Transformation offering team, Alexis guides clients in the application of leading technology platforms, process, and AI/GenAI solutions to deliver impactful experiences and optimal ROI. Alexis brings a wealth of knowledge in leading complex data-driven transformations from both an agency and client perspective across industries. As an advocate for the responsible use of AI to elevate customers and employee experience, Alexis works with enterprise clients to understand, and activate solutions for AI Search as a critical enabler for the future.