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Learn more
Articles Authored by me
Brand
Evaluating warranty processes: A case study
Mar 31
Articles Authored by me as Council member
Brand
The right voice at the right time
Aug 11
Brand
Shared risks. Shared reputation.
Aug 11
Brand
A corporate tale as old as time – until marketers changed the ending
Jun 26
Brand
How community and culture can come to life
Jun 02
Brand
From broadcast to belonging
May 28
Brand
That’s not what community means
May 26
Brand
Knowledge is power; personalization requires responsibility
May 19
Brand
When personalization stops feeling personal
May 07
Brand
Brand consistency in a personalized world
Apr 30
Brand
The founder as the brand architect
Mar 31
Brand
Balancing brands: the client you serve, the agency you represent, the voice you own
Nov 07
Brand
Futureproofing brands: How brands become engines of value and impact
Jul 10
Brand
Unpacking the new era of brand partnerships: The power of shared values
Jul 04
Brand
Brand building in the era of instant gratification
Jun 13
Brand
Inside Toronto Public Library’s strategy for building brand trust
Jun 11
Brand
Balancing the short- and long-term: A strategic approach to marketing
Jun 09
Brand
Here for a good time, not a long time
Jun 05
Brand
Brand isn’t dead – we just don’t know how to measure it
May 22
Brand
Brand isn’t dead – it just got a side-hustle
May 15
Brand
Is branding dead?
May 06
Brand
Go for great: Making great work in a volume-obsessed world
Apr 16
Brand
Evaluating warranty processes: A case study
Mar 31
Brand
Creating powerful brands through CX and EX investment
Aug 19
Brand
Brand value vs. brand equity
May 15
Brand
How employer branding shapes culture and business growth
May 06
Brand
Beyond ownership: Embracing collective influence in brand building
Apr 30
Brand
Brand marketing: The essence of marketing
Apr 18
Brand
Navigating global brand positioning
Mar 08
Brand
Generating and maintaining employee trust
Jun 30
Brand
Creating value without overspending
Jun 23
Brand
Pricing power: The true ROI of branding
Jun 14
Brand
Brand as value generator
Jun 06
Brand
We have the power to do good
Apr 27
Brand
From “why” to “action”: Brand stewardship in large organizations
Jan 23
Brand
The future of marketing
Jul 04
Brand
Protecting, preserving, propelling
Jun 28
Brand
Building brand purpose, on purpose
Jun 08
Brand
Brand purpose: The key to growth hacking
May 25
Brand
Brand purpose – a renewed hope
May 11
Brand
Brands! Pay attention: Postings with purpose coming your way
Apr 27
Brand
Is your marketing organization right for an in-house agency?
Dec 10
Brand
Despite pandemic challenges, the future of marketing is bright
Jun 09
Brand
Billions of tweets, lots of insight: Conversation trends of 2021
Jun 02
Brand
COVID-19 and a year of lessons learned: Perspectives from agency leaders
Apr 28
Not for Profit
Brand
Embracing change: How NFPs evolved their brands during COVID-19
Jan 28
The Story Behind CMA’s Agency Search Initiative
Jun 25
Customer Experience
Brand
Measuring The Brand Relationship: Science, Value and Perception
Aug 09
Encouraging X-functional brand ownership
Apr 16
Brand
The right voice at the right time
Aug 11
Brand
Shared risks. Shared reputation.
Aug 11
Brand
A corporate tale as old as time – until marketers changed the ending
Jun 26
Brand
How community and culture can come to life
Jun 02
Brand
From broadcast to belonging
May 28
Brand
That’s not what community means
May 26
Brand
Knowledge is power; personalization requires responsibility
May 19
Brand
When personalization stops feeling personal
May 07
Brand
Brand consistency in a personalized world
Apr 30
Brand
The founder as the brand architect
Mar 31
Brand
Balancing brands: the client you serve, the agency you represent, the voice you own
Nov 07
Brand
Futureproofing brands: How brands become engines of value and impact
Jul 10
Brand
Unpacking the new era of brand partnerships: The power of shared values
Jul 04
Brand
Brand building in the era of instant gratification
Jun 13
Brand
Inside Toronto Public Library’s strategy for building brand trust
Jun 11
Brand
Balancing the short- and long-term: A strategic approach to marketing
Jun 09
Brand
Here for a good time, not a long time
Jun 05
Brand
Brand isn’t dead – we just don’t know how to measure it
May 22
Brand
Brand isn’t dead – it just got a side-hustle
May 15
Brand
Is branding dead?
May 06
Brand
Go for great: Making great work in a volume-obsessed world
Apr 16
Brand
Evaluating warranty processes: A case study
Mar 31
Brand
Creating powerful brands through CX and EX investment
Aug 19
Brand
Brand value vs. brand equity
May 15
Brand
How employer branding shapes culture and business growth
May 06
Brand
Beyond ownership: Embracing collective influence in brand building
Apr 30
Brand
Brand marketing: The essence of marketing
Apr 18
Brand
Navigating global brand positioning
Mar 08
Brand
Generating and maintaining employee trust
Jun 30
Brand
Creating value without overspending
Jun 23
Brand
Pricing power: The true ROI of branding
Jun 14
Brand
Brand as value generator
Jun 06
Brand
We have the power to do good
Apr 27
Brand
From “why” to “action”: Brand stewardship in large organizations
Jan 23
Brand
The future of marketing
Jul 04
Brand
Protecting, preserving, propelling
Jun 28
Brand
Building brand purpose, on purpose
Jun 08
Brand
Brand purpose: The key to growth hacking
May 25
Brand
Brand purpose – a renewed hope
May 11
Brand
Brands! Pay attention: Postings with purpose coming your way
Apr 27
Brand
Is your marketing organization right for an in-house agency?
Dec 10
Brand
Despite pandemic challenges, the future of marketing is bright
Jun 09
Brand
Billions of tweets, lots of insight: Conversation trends of 2021
Jun 02
Brand
COVID-19 and a year of lessons learned: Perspectives from agency leaders
Apr 28
Not for Profit
Brand
Embracing change: How NFPs evolved their brands during COVID-19
Jan 28
The Story Behind CMA’s Agency Search Initiative
Jun 25
Customer Experience
Brand
Measuring The Brand Relationship: Science, Value and Perception
Aug 09
Encouraging X-functional brand ownership
Apr 16
Brand
The right voice at the right time
Aug 11
Brand
Shared risks. Shared reputation.
Aug 11
Brand
A corporate tale as old as time – until marketers changed the ending
Jun 26
Brand
How community and culture can come to life
Jun 02
Brand
From broadcast to belonging
May 28
Brand
That’s not what community means
May 26
Brand
Knowledge is power; personalization requires responsibility
May 19
Brand
When personalization stops feeling personal
May 07
Brand
Brand consistency in a personalized world
Apr 30
Brand
The founder as the brand architect
Mar 31
Brand
Balancing brands: the client you serve, the agency you represent, the voice you own
Nov 07
Brand
Futureproofing brands: How brands become engines of value and impact
Jul 10
Brand
Unpacking the new era of brand partnerships: The power of shared values
Jul 04
Brand
Brand building in the era of instant gratification
Jun 13
Brand
Inside Toronto Public Library’s strategy for building brand trust
Jun 11
Brand
Balancing the short- and long-term: A strategic approach to marketing
Jun 09
Brand
Here for a good time, not a long time
Jun 05
Brand
Brand isn’t dead – we just don’t know how to measure it
May 22
Brand
Brand isn’t dead – it just got a side-hustle
May 15
Brand
Is branding dead?
May 06
Brand
Go for great: Making great work in a volume-obsessed world
Apr 16
Brand
Evaluating warranty processes: A case study
Mar 31
Brand
Creating powerful brands through CX and EX investment
Aug 19
Brand
Brand value vs. brand equity
May 15
Brand
How employer branding shapes culture and business growth
May 06
Brand
Beyond ownership: Embracing collective influence in brand building
Apr 30
Brand
Brand marketing: The essence of marketing
Apr 18
Brand
Navigating global brand positioning
Mar 08
Brand
Generating and maintaining employee trust
Jun 30
Brand
Creating value without overspending
Jun 23
Brand
Pricing power: The true ROI of branding
Jun 14
Brand
Brand as value generator
Jun 06
Brand
We have the power to do good
Apr 27
Brand
From “why” to “action”: Brand stewardship in large organizations
Jan 23
Brand
The future of marketing
Jul 04
Brand
Protecting, preserving, propelling
Jun 28
Brand
Building brand purpose, on purpose
Jun 08
Brand
Brand purpose: The key to growth hacking
May 25
Brand
Brand purpose – a renewed hope
May 11
Brand
Brands! Pay attention: Postings with purpose coming your way
Apr 27
Brand
Is your marketing organization right for an in-house agency?
Dec 10
Brand
Despite pandemic challenges, the future of marketing is bright
Jun 09
Brand
Billions of tweets, lots of insight: Conversation trends of 2021
Jun 02
Brand
COVID-19 and a year of lessons learned: Perspectives from agency leaders
Apr 28
Not for Profit
Brand
Embracing change: How NFPs evolved their brands during COVID-19
Jan 28
The Story Behind CMA’s Agency Search Initiative
Jun 25
Customer Experience
Brand
Measuring The Brand Relationship: Science, Value and Perception
Aug 09
Encouraging X-functional brand ownership
Apr 16
Brand
The right voice at the right time
Aug 11
Brand
Shared risks. Shared reputation.
Aug 11
Brand
A corporate tale as old as time – until marketers changed the ending
Jun 26
Brand
How community and culture can come to life
Jun 02
Brand
From broadcast to belonging
May 28
Brand
That’s not what community means
May 26
Brand
Knowledge is power; personalization requires responsibility
May 19
Brand
When personalization stops feeling personal
May 07
Brand
Brand consistency in a personalized world
Apr 30
Brand
The founder as the brand architect
Mar 31
Brand
Balancing brands: the client you serve, the agency you represent, the voice you own
Nov 07
Brand
Futureproofing brands: How brands become engines of value and impact
Jul 10
Brand
Unpacking the new era of brand partnerships: The power of shared values
Jul 04
Brand
Brand building in the era of instant gratification
Jun 13
Brand
Inside Toronto Public Library’s strategy for building brand trust
Jun 11
Brand
Balancing the short- and long-term: A strategic approach to marketing
Jun 09
Brand
Here for a good time, not a long time
Jun 05
Brand
Brand isn’t dead – we just don’t know how to measure it
May 22
Brand
Brand isn’t dead – it just got a side-hustle
May 15
Brand
Is branding dead?
May 06
Brand
Go for great: Making great work in a volume-obsessed world
Apr 16
Brand
Evaluating warranty processes: A case study
Mar 31
Brand
Creating powerful brands through CX and EX investment
Aug 19
Brand
Brand value vs. brand equity
May 15
Brand
How employer branding shapes culture and business growth
May 06
Brand
Beyond ownership: Embracing collective influence in brand building
Apr 30
Brand
Brand marketing: The essence of marketing
Apr 18
Brand
Navigating global brand positioning
Mar 08
Brand
Generating and maintaining employee trust
Jun 30
Brand
Creating value without overspending
Jun 23
Brand
Pricing power: The true ROI of branding
Jun 14
Brand
Brand as value generator
Jun 06
Brand
We have the power to do good
Apr 27
Brand
From “why” to “action”: Brand stewardship in large organizations
Jan 23
Brand
The future of marketing
Jul 04
Brand
Protecting, preserving, propelling
Jun 28
Brand
Building brand purpose, on purpose
Jun 08
Brand
Brand purpose: The key to growth hacking
May 25
Brand
Brand purpose – a renewed hope
May 11
Brand
Brands! Pay attention: Postings with purpose coming your way
Apr 27
Brand
Is your marketing organization right for an in-house agency?
Dec 10
Brand
Despite pandemic challenges, the future of marketing is bright
Jun 09
Brand
Billions of tweets, lots of insight: Conversation trends of 2021
Jun 02
Brand
COVID-19 and a year of lessons learned: Perspectives from agency leaders
Apr 28
Not for Profit
Brand
Embracing change: How NFPs evolved their brands during COVID-19
Jan 28
The Story Behind CMA’s Agency Search Initiative
Jun 25
Customer Experience
Brand
Measuring The Brand Relationship: Science, Value and Perception
Aug 09
Encouraging X-functional brand ownership
Apr 16
Brand
The right voice at the right time
Aug 11
Brand
Shared risks. Shared reputation.
Aug 11
Brand
A corporate tale as old as time – until marketers changed the ending
Jun 26
Brand
How community and culture can come to life
Jun 02
Brand
From broadcast to belonging
May 28
Brand
That’s not what community means
May 26
Brand
Knowledge is power; personalization requires responsibility
May 19
Brand
When personalization stops feeling personal
May 07
Brand
Brand consistency in a personalized world
Apr 30
Brand
The founder as the brand architect
Mar 31
Brand
Balancing brands: the client you serve, the agency you represent, the voice you own
Nov 07
Brand
Futureproofing brands: How brands become engines of value and impact
Jul 10
Brand
Unpacking the new era of brand partnerships: The power of shared values
Jul 04
Brand
Brand building in the era of instant gratification
Jun 13
Brand
Inside Toronto Public Library’s strategy for building brand trust
Jun 11
Brand
Balancing the short- and long-term: A strategic approach to marketing
Jun 09
Brand
Here for a good time, not a long time
Jun 05
Brand
Brand isn’t dead – we just don’t know how to measure it
May 22
Brand
Brand isn’t dead – it just got a side-hustle
May 15
Brand
Is branding dead?
May 06
Brand
Go for great: Making great work in a volume-obsessed world
Apr 16
Brand
Evaluating warranty processes: A case study
Mar 31
Brand
Creating powerful brands through CX and EX investment
Aug 19
Brand
Brand value vs. brand equity
May 15
Brand
How employer branding shapes culture and business growth
May 06
Brand
Beyond ownership: Embracing collective influence in brand building
Apr 30
Brand
Brand marketing: The essence of marketing
Apr 18
Brand
Navigating global brand positioning
Mar 08
Brand
Generating and maintaining employee trust
Jun 30
Brand
Creating value without overspending
Jun 23
Brand
Pricing power: The true ROI of branding
Jun 14
Brand
Brand as value generator
Jun 06
Brand
We have the power to do good
Apr 27
Brand
From “why” to “action”: Brand stewardship in large organizations
Jan 23
Brand
The future of marketing
Jul 04
Brand
Protecting, preserving, propelling
Jun 28
Brand
Building brand purpose, on purpose
Jun 08
Brand
Brand purpose: The key to growth hacking
May 25
Brand
Brand purpose – a renewed hope
May 11
Brand
Brands! Pay attention: Postings with purpose coming your way
Apr 27
Brand
Is your marketing organization right for an in-house agency?
Dec 10
Brand
Despite pandemic challenges, the future of marketing is bright
Jun 09
Brand
Billions of tweets, lots of insight: Conversation trends of 2021
Jun 02
Brand
COVID-19 and a year of lessons learned: Perspectives from agency leaders
Apr 28
Not for Profit
Brand
Embracing change: How NFPs evolved their brands during COVID-19
Jan 28
The Story Behind CMA’s Agency Search Initiative
Jun 25
Customer Experience
Brand
Measuring The Brand Relationship: Science, Value and Perception
Aug 09
Encouraging X-functional brand ownership
Apr 16
Martech
Aligning the C-suite to action: A data-driven approach to growth
Oct 06
Customer Experience
The next age of CX: Maintaining customer facing systems
Jun 30
Martech
Agentic AI in marketing: From cautious conservatism to bold innovation
Jun 16
Martech
From performance marketing to experience marketing: Engineering meaningful consumer connections
Jun 10
Martech
Why the customer experience ecosystem matters
May 27
Martech
Three key strategies for CMO’s to unlock customer insights in 2025
Jan 22
Martech
Are you ready for a CDP?
Dec 03
Martech
What marketers need to know about the AI and martech landscape
Aug 26
Martech
Modernizing marketing: Navigating business transformation in a digital era
May 14
Martech
Harnessing hyper-personalization in modern marketing
Mar 27
Martech
Enrich CX with a passwordless future
Jan 11
Martech
Where are you on the martech maturity curve?
May 03
Martech
Synthetic data and marketing
Apr 03
Martech
Women in martech
Mar 29
Martech
Strategic questions for developing your martech blueprint
Mar 21
Martech
Women in marketing technology
Mar 16
Martech
From girls in STEM to women in leadership
Mar 07
Martech
Why your martech maturity matters
Feb 07
Martech
Business transformation in 2023: Chatbots
Jan 27
Martech
Marketing in the cookieless era
Jul 15
Martech
A look at channel marketing technology
Jul 05
Martech
How do low code/no code tools impact marketing?
May 04
Martech
Martech trends
Mar 18
Martech
Tips for planning your martech stack: A practical approach
Mar 07
Martech
Martech frameworks
Jan 31
Martech
The “pulse” of marketing in Canada
Dec 09
Martech
Maximize your potential as a marketer
Jun 01
Martech
Demystifying martech part II: The 5-step martech process
May 19
Martech
Become a martech change agent
May 06
Martech
Martech maturity and the digital hangover
Apr 08
Martech
Transparency and control are only part of the consumer privacy solution
Mar 17
Martech
Martech’s relationship with internal technology teams
Feb 27
Martech
Martech Council recommends: Books for the modern marketer
Feb 05
Martech
Demystifying the Martech Stack, Part 1: The Evaluation Process
Dec 05
Exclusive Breakfast Brings Marketing Operations and Martech Into Focus
Mar 21
Learning MarTech: An Inventory of Resources to Advance Your Knowledge
Jan 30
Martech
Is “Martech” a Noun or a Verb? Two Mindsets to Consider
Nov 15
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